Refund Policy

Last updated: 10/04/2026

1. Overview

This Refund Policy outlines how subscription fees and service charges are handled for customers ("Clubs") using the Club Management Platform ("the Platform"). By subscribing to the Platform, the Club agrees to the terms of this Refund Policy.

2. Subscription Billing

Subscriptions are billed monthly in advance based on the plans and usage defined in the Club's account. Fees may vary month-to-month depending on selected modules, active members, or variable-usage items as calculated automatically by the Platform.

All invoices are issued electronically and payment is collected from the stored payment method unless otherwise agreed in writing.

3. Refund Eligibility

Refunds are only considered under the following circumstances:

3.1 System Errors or Platform Faults

If a charge occurred due to a technical error or system malfunction within the Platform, a full or partial refund may be issued after investigation.

3.2 Duplicate Payments

If the Club is charged more than once for the same billing period or service, a refund will be issued for any duplicate charges.

3.3 Service Outage

In the event of a confirmed extended service outage that materially impacts the Club's ability to use core features of the Platform, a proportional credit may be offered at the discretion of the Platform operator.

4. Non-Refundable Items

Refunds will not be issued for:

• Valid subscription charges where the Club had access to the Platform during the billing period.
• Charges resulting from the Club's configuration, user actions, or inaccurate data entry.
• Partial periods of use where the Club chooses to cancel mid-billing cycle.
• Fees paid to third-party providers integrated with the Platform.

5. Cancellations

Clubs may cancel their subscription at any time. Cancellation prevents future billing but does not trigger a refund for previous or current billing periods.

Access to the Platform continues until the end of the paid billing cycle unless immediate termination is requested.

6. Refund Process

To request a refund, Clubs must contact support via the designated helpdesk or email address and provide:

• Club name
• Invoice number(s)
• Reason for the refund request
• Any supporting evidence (where applicable)

Refund requests are reviewed within 7 business days, and approved refunds will be issued back to the original payment method.

7. Amendments

The Platform reserves the right to update this Refund Policy at any time. Any changes will be published on the website and deemed accepted upon continued use of the Platform.

8. Contact Information

For refund requests or questions about this policy, please contact: